Customer Service

Customer Service is our #1 Priority

At Blinds and Shades Source, we strive to provide the best window blinds and shades choices for you. We pride ourselves on the excellence of our window blinds and shades. We guarantee that you will be satisfied with every purchase from Blinds and Shades Source. We have years of experience in outstanding customer service and can meet all of your needs.

Perfect Window Blinds and Shades for Every Room in your Home

We are committed to provide quality window blinds and shades at prices that you can afford. We carry an extensive line of window blinds and shades from manufacturers' such as Graber, Hunter Douglas, B&W Manufacturing, and Kasmir Fabrics.

Returns and Exchanges

Damaged Shipments

Upon receipt of your order, immediately inspect all boxes and note any damage. If items are damaged, do not discard boxes. All damaged shipments must be reported to BlindsandShadesSource.com Customer Service within 10 days of original delivery date.

Defective Merchandise

All products are warranted against defects in materials and workmanship for the life of the product. (Vertical blind headrails have a 10-year warranty.) This warranty does not cover normal wear and tear or any damage or loss caused by abuse or misuse or improper installation. If your product is defective during the warranty period we will, at our option, either repair or replace, without charge that defective product. This shall be your sole remedy under this warranty. In no event shall we be liable for costs of removal or reinstallation of our products or incidental or consequential damages. To obtain warranty service, contact customer service at 336-841-8024, and our trained representatives will be happy to arrange for a replacement or repair as quickly as possible.

Color Disclaimer

Due to variances among color monitors the colors that appear on your screen may not be exact. If a precise color match is important, please request free samples prior to ordering. We cannot honor our satisfaction guarantee for any color-related issues unless samples were received prior to ordering.

Due to the variances in wood's natural color, grain, etc. each dye lot will vary for any of the stained wood products. These variances are minimal, but there is no way to assure the exact color of stained wood blinds. If you are ordering multiple blinds we strongly recommend that you order them all at the same time to ensure they come from the same dye lot and will match one another. Sample colors may also vary slightly as our samples may come from different dye lots than the blinds you receive.

Errors In Your Order

All of your products are custom made to your exact measurements and specifications. When you follow our instructions we guarantee your blinds will fit perfectly! If we make a mistake on your order we will either repair or remake it at no charge to you. However, if you make a mistake measuring or entering your measurements into our website, we will remake them for you at a discounted price. Shipping charges for remakes are the responsibility of the customer. We strongly suggest that you follow these instructions carefully and that you review your email confirmation for accuracy.

Changes and Cancellation

Changes and cancellations can be done only before your order has gone into production. Production generally begins with 12-24 hours of the time of your order. If you need to cancel or modify an order, please call our customer service department at 336-841-8024 as soon as possible. We will do our best to assist your needs; however, once your order has been put into production, we will not be able to modify or cancel your order.